In November, the government committed to doing making compensation mandatory. It's for this reason we've been campaigning for reimbursement rules to be made mandatory for bank transfer scam victims. Other victims might not be so lucky without a thorough understanding of the code, and a lot of patience, many will accept the bank's initial refusal to refund. Age is a factor, and you are in your eighties.Īfter you escalated it to Santander's complaints department, it quickly decided to refund you in full.
Unsubscribe from mymoney newsletter code#
The code requires customers to take care - such as checking the payment details of the recipient - and also requires banks to take customers' vulnerability into account.
But we thought that shouldn't be the end of the matter. When you contacted us we told you about the voluntary code designed to protect scam victims.īanks that have signed up to this code agree to identify and, if necessary, stop suspicious payments and to reimburse blameless victims.Īfter several weeks spent investigating, your bank (Santander) refused to refund you. Your experience also shows what a lottery the reimbursement process can be for scam victims. Who among us wouldn't want to help a loved one in need? Instances of WhatsApp impersonation scams rose by 2,000% in 2021, says Lloyds Bank, with an average loss of £1,950. Michael Tomlinson and Mike Croxford, Which? Money Helpline advisers, sayu2026
When I talked to my son shortly after, he said he'd sent no such message. The HSBC account I was asked to transfer the money to wasn't in my son's name, but I thought it might be a friend who he owed money to, so I went ahead. My son sent me a message on WhatsApp, asking if I could pay a £3,600 bill for him because he'd had problems setting up the online payment.
You can also view your Which? membership number within the 'My details' section of your account. The number is usually a letter followed by 9 digits, eg H123456789. Alternatively, if you get Which? magazines as part of your membership, you can find the number on the letter that comes with it. You can find your membership number in the 'Welcome' pack issued to you when you joined.
Unsubscribe from mymoney newsletter update#
Clicking this will update our records and we will no longer send you email newsletters. How do I unsubscribe from emails?Įach email we send includes an unsubscribe link at the bottom. Should you or the gift recipient wish to continue the Which? membership after the gift membership has ended please get in touch on the above details. Simply follow the instructions in the ‘Cancelling your membership’ section of the Help Centre. Our team is available from 8.30am to 6pm on Monday to Friday and from 9am to 1pm on Saturday.Įither you or the gift recipient can cancel the gift membership at any time. You can buy any of our memberships as a gift for someone else, just give our customer service centre a call on 029 2267 0000. As with email, make sure to include your membership number and the service you would like to cancel (for example, ‘Which? Magazine) How do I gift a subscription to someone else? Write to us at our member service centre. So we can help you more quickly, make sure to include your membership number and the service you would like to cancel (for example, ‘Which? Magazine’). Simply email and we’ll do our best to respond within three working days.
If we ask you to key in your membership number over the phone, leave out the first character. We’re available from 8.30am to 6pm on Monday to Friday and from 9am to 1pm on Saturday. Make sure to have your membership number handy. Simply call our member services centre on 029 2267 0000. How do I cancel my membership? Cancelling by phone
0 kommentar(er)
